Frequently Asked Questions
General
It is a one-off fee where you only pay once. There is no monthly fees at all. The app is completely free.
To find specific prices, click here.
Shipping for UK is £3.50 and for the EU is € 3.50.
For countries outside of these regions, the shipping fee is a flat £15 worldwide.
Smart Peak Flow is currently not available for sale in the United States, due to pending FDA regulatory approval (expected by 2022).
Samples are available upon request only for Clinical Studies and Healthcare Professionals – click here.
At the moment, you are able to purchase the device upfront with your bank card or Paypal.
If you do this, you can still return the device anytime with 60 days for a full refund.
In line with GDPR, we do not store any data that in some way could identify you personally. All data is anonymised and cannot be traced back to you.
When you receive the product, you will find a warranty card in the packaging. Follow the instructions on the card to register for the extended warranty.
Although we are not strictly allowed to give medical device, the Smart Peak Flow can help with any condition if your doctor has recommended you to track peak flow.
Compatibility
If your phone doesn’t have a headphone jack, you can use any suitable headphone jack adapter.
Alternatively, you can also use Bluetooth.
We make our own dedicated adaptor for bluetooth phones.
The upside down auto-rotate feature on the newer iPhone models with a notch has been disabled by Apple (due to Face ID).
However, you should be able to change that in your phone factory settings.
The upside down auto-rotate feature on the newer iPhone models with a notch has been disabled by Apple (due to Face ID).
However, you should be able to change that in your phone factory settings.
If you are using a non-Apple lightning to audio jack adaptor, the device may not work as expected.
If the device does not seem to work as described in the user manual, please send an email to info@smartasthma.com explaining what the issue is.
Works on all phone models. Except Bluetooth does not work for Huawei only.
For iOS: iOS 10.0 or later versions.
For Android: Android versions 5.0 or later.
(Lollipop, Marshmallow, Nougat, Oreo, Pie)
For iOS: iOS 10.0 or later versions.
For Android: Android versions 5.0 or later.
(Lollipop, Marshmallow, Nougat, Oreo, Pie)
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Smart Peak Flow
Yes!
Smart Peak Flow is safe for use for children over 5 years old.
Send an email to info@smartasthma.com and mention that you would like a copy of your user data.
Send an email to info@smartasthma.com and mention that you would like to delete your account and personal data.
- Connect your device to your smartphone and launch the Smart Peak Flow app.
- Make sure you’re standing in a well-lit area and that you’re not covering the top window.
- Put the device into your mouth beyond your teeth and close your lips to form a seal around the mouthpiece.
- Press Start, take a deep breath with your nose and blow as hard and fast as you can out of your mouth.
- Read the result on your screen and repeat two more times to get a total of 3 measurements – the app will only save the highest. Watch our video guide, or read the section HOW TO MEASURE YOUR PEF VALUE in the User Manual.
The app is available for free via the Apple Store and Google Play Store. But, you will need to buy the Smart Peak Flow meter to use the app.
To share your peak flow readings, click on the “share” button near the top left corner of the chart.
No – the device is meant to be used by a single user.
We recommend that you clean the mouthpiece and the Smart Peak Flow meter device regularly to maintain the product as it works best when clean. Check the mouthpiece & device turbine after each use by looking at it. Make sure that they are clean and clear of foreign objects or substances.
You can clean both the mouthpiece & device in a bath of luke warm water. Make sure both are dry before using it again.
We also recommend you keep your Smart Peak Flow device & mouthpiece in the carry bag when not using it.
For more information on cleaning, please refer to the section CLEANING AND DISINFECTION in the User Manual.
Yes! If you have lost the one that you got with the device, then you can purchase a new one on this website.
At the moment, no. The mouthpieces we have are actually the same size as your standard peak flow meter, but it is oval shaped instead of circular.
Smart Peak Flow has a guaranteed lifespan of 2 years under normal usage conditions. Perform cleaning of the device on a regular basis to continuously ensure hygienic and accurate measuring.
Smart Peak Flow received CE-certification as a Class IIa Medical Device developed according to the latest quality standards.
It contains the Smart Peak Flow Meter that connects to your smartphone via 3.5mm headphone jack or Bluetooth, one washable mouthpiece, one carry bag and the user manual.
