Frequently Asked Questions

General

Can I purchase Smart Peak Flow in the USA?

Smart Peak Flow is currently not available for sale in the United States, due to pending FDA regulatory approval (expected by 2021).

Samples are available upon request only for Clinical Studies and Healthcare Professionals – click here.

Is there an alternative to Partial.ly?

At the moment, you are able to purchase the device upfront with your bank card or Paypal, if you do not wish to use Partial.ly.

If you do this, you can still return the device anytime with 60 days for a full refund.

Is the data able to identify me personally?

In line with GDPR, we do not store any data that in some way could identify you personally. All data is anonymised and cannot be traced back to you.

How can I register for extended warranty?

When you receive the product, you will find a warranty card in the packaging. Follow the instructions on the card to register for the extended warranty.

When I qualify for the free trial, does the Smart Peak Flow come with a bluetooth adaptor?

In the free trial questionnaire, if you selected that your phone does not have a headphone jack, then you will get a adaptor for bluetooth phones. If your phone does have a headphone jack, you will not be offered a adaptor for bluetooth phones. However, you can still opt-in to get a adaptor for bluetooth phones if you prefer one. Please contact nathan@smartasthma.com to opt-in.

Does this help with ILD?

Although we are not strictly allowed to give medical device, the Smart Peak Flow can help with any condition if your doctor has recommended you to track peak flow.

Compatibility

What if my phone doesn’t have an audio jack port?

If your phone doesn’t have a headphone jack, you can use any suitable headphone jack adapter.

Alternatively, you can also use Bluetooth.

We make our own dedicated adaptor for bluetooth phones.

Click here to find our adaptor for bluetooth phones.

The audio port is located at the bottom of my phone. How can I use it better?

The upside down auto-rotate feature on the newer iPhone models with a notch has been disabled by Apple (due to Face ID).

However, you should be able to change that in your phone factory settings.

My iPhone’s screen does not rotate upside down. How can I fix this?

The upside down auto-rotate feature on the newer iPhone models with a notch has been disabled by Apple (due to Face ID).

However, you should be able to change that in your phone factory settings.

Why does my lightning to audio/headphone jack adaptor not work?

If you are using a non-Apple lightning to audio jack adaptor, the device may not work as expected.

We suggest you use an adaptor for bluetooth phones.

What if the device or app does not work?

If the device does not seem to work as described in the user manual, please send an email to info@smartasthma.com explaining what the issue is.

Which smartphone models are supported?

Works on all phone models. Except Bluetooth does not work for Huawei only.

For iOS: iOS 10.0 or later versions.

For Android: Android versions 5.0 or later.

(Lollipop, Marshmallow, Nougat, Oreo, Pie)

Which iOS or Android versions are supported?

For iOS: iOS 10.0 or later versions.

For Android: Android versions 5.0 or later.

(Lollipop, Marshmallow, Nougat, Oreo, Pie)

In which language is the app available?
  • English
  • Traditional Chinese
  • Simplified Chinese
  • French
  • German
  • Hungarian
  • Italian
  • Japanese
  • Polish
  • Portuguese
  • Russian
  • Spanish
  • Turkish
  • Ukrainian

Smart Peak Flow

Can children use Smart Peak Flow?

Yes!

Smart Peak Flow is safe for use for children over 5 years old.

How do I get a copy of my personal Smart Peak Flow user data?

Send an email to info@smartasthma.com and mention that you would like a copy of your user data.

How do I delete my account and personal data?

Send an email to info@smartasthma.com and mention that you would like to delete your account and personal data.

How should I measure my peak flow?
  1. Connect your device to your smartphone and launch the Smart Peak Flow app.
  2. Make sure you’re standing in a well-lit area and that you’re not covering the top window.
  3. Put the device into your mouth beyond your teeth and close your lips to form a seal around the mouthpiece.
  4. Press Start, take a deep breath with your nose and blow as hard and fast as you can out of your mouth.
  5. Read the result on your screen and repeat two more times to get a total of 3 measurements – the app will only save the highest. Watch our video guide, or read the section HOW TO MEASURE YOUR PEF VALUE in the User Manual.
How can I download the Smart Peak Flow app?

The app is available for free via the Apple Store and Google Play Store. But, you will need to buy the Smart Peak Flow meter to use the app.

How do I share my peak flow readings with my doctor/carer?

To share your peak flow readings, click on the “share” button near the top left corner of the chart.

Can family members share the device?

No – the device is meant to be used by a single user.

How can I keep my Smart Peak Flow device clean?

We recommend that you clean the mouthpiece and the Smart Peak Flow meter device regularly to maintain the product as it works best when clean. Check the mouthpiece & device turbine after each use by looking at it. Make sure that they are clean and clear of foreign objects or substances.

You can clean both the mouthpiece & device in a bath of luke warm water. Make sure both are dry before using it again.

We also recommend you keep your Smart Peak Flow device & mouthpiece in the carry bag when not using it.

For more information on cleaning, please refer to the section CLEANING AND DISINFECTION in the User Manual.

Can I have a replacement mouthpiece?

Yes! If you have lost the one that you got with the device, then you can purchase a new one on this website.

Do you have different sized mouthpieces?

At the moment, no. The mouthpieces we have are actually the same size as your standard peak flow meter, but it is oval shaped instead of circular.

How long does Smart Peak Flow last?

Smart Peak Flow has a guaranteed lifespan of 2 years under normal usage conditions. Perform cleaning of the device on a regular basis to continuously ensure hygienic and accurate measuring.

Is Smart Peak Flow a medical device?

Smart Peak Flow received CE-certification as a Class IIa Medical Device developed according to the latest quality standards.

What does the Smart Peak Flow packaging contain?

It contains the Smart Peak Flow Meter that connects to your smartphone via 3.5mm headphone jack or Bluetooth, one washable mouthpiece, one carry bag and the user manual.

User manual