Returns & Delivery Policy

If you are not 100% satisfied, for any reason, you can return the product back to us within 2 weeks from receiving it for a full refund.To start your refund, please let us know first by emailing: info@smartasthma.comYou will receive instructions on how to start your return. You will be responsible for the return postage and the return must:

  • Be within 60 days from the date of your delivery;
  • Include all original packaging and materials;
  • Include your full written name somewhere inside the return so that we can identify you;
  • The return postage will be your responsibility.
  • Save the postage receipt until the device arrives to us

Delivery Policy

After you have placed your order, it will be dispatched next day. It should arrive at your address within 2 – 3 working days in the UK and within a week in Europe. However these are not guaranteed delivery times as any unexpected events may interfere and we reserve the right for late delivery.

  • £3.50 delivery for UK
  • € 3.50 delifvery for the EU;
  • £15 delivery for outside UK and EU.

Damaged Products

If you find that any of your items have arrived damaged or broken, please do not return the items to us without any notice.

Please let us know first within 48 hours of receiving your items, by contacting info@smartasthma.com.

After consultation with the carrier and clarification of the circumstances we will contact you to arrange for a free replacement to be sent to you as soon as possible.

Warranty Policy

SMART PEAK FLOW is guaranteed for 2 years of use. The warranty is effective from the receipt and must be proven by an invoice or sales receipt. The device must be checked at the time of purchase, or upon delivery, and any claims must be made immediately in writing to the manufacturer.This warranty covers the repair or the replacement (at the discretion of the manufacturer) of the product or of the defective parts without charge for the parts or for the labour.The product warranty shall not apply, at the discretion of the manufacturer, in the following cases:

  • Improper handling, improper installation, improper operation of the device, or if the installation does not comply with local technical or safety regulations
  • Use of the product for purposes other than those provided or failure to follow instructions
  • Repair, adaptation, modification or tampering by third party
  • Damage caused by lack of or incorrect maintenance
  • Damage caused by abnormal physical or electrical stress

The repair or replacement described in this warranty is provided for goods returned at the customers’ expense to certified service centres authorized by the manufacturer. For details of these centres please contact either your local supplier or the manufacturer. Any unauthorized opening of the device invalidates all guarantee claims.The customer shall be responsible for all transport, customs and delivery charges regarding the goods. Each product, or accessory, sent in for repair must be accompanied by a clear and detailed explanation of the fault. Forwarding to the manufacturer requires the written permission of the manufacturer itself.The manufacturer – Smart Respiratory Products Ltd. – reserves the right to replace the product or make any changes deemed necessary.Keep the original packaging! If your product has a problem, use the original packaging to return it.The manufacturer cannot be held responsible for any damage caused by users failing to follow the instructions contained in the user manual.

Associated risks

All the safety warnings regarding the use of the mobile app with the device are
included in the user manual accompanying the Smart Peak Flow product. Before using the product and associated app, you declare that have read this instructions for use carefully, understood and accepted what is mentioned in it and and you use the product as described in this user manual. The app itself does not pose any known health related risk to users. See the Privacy Policy for the risks associated with the data stored.

Reach out to us

In case of any other complaints or comments other than the above, please email us at: info@smartasthma.com

Terms & Conditions

By accessing our website (websites owned by Smart Respiratory Products Ltd. and located at www.smartasthma.com, www.smartrespiratory.com, www.smartpeakflow.com, smartasthma-console.web.app and all associated sites linked to these by SRP Ltd., its subsidiaries and affiliates, including sites around the world. Collectively, the “Site”.) , application (either through iOS or Android), dashboard or any other similar and/or purchasing something from us, you engage in our “Services” and acknowledge, agree and accept, without limitation or qualification, the following terms and conditions (“Terms & Conditions”, “Terms”), including any additional terms and conditions and policies (such as the corresponding Privacy Policy, stated herein and/or available via hyperlink, as well as any and all applicable laws, regulations and guidelines.

Throughout the Terms and Conditions “we”, “us” and “our” refer to Smart Respiratory Products Ltd. (SRP Ltd.).

The Terms and Conditions apply to all users of the Services, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.Please read these Terms and Conditions carefully before accessing or using our Services.

By accessing or using any part of the Services, you agree to comply to these Terms and Conditions. If you do not agree to the Terms and Conditions, you may not access the Services.

Any new features and/or tools that are added to the current store shall also be subject to the Terms and Conditions. You can review the current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our Services. It is your responsibility to check this page continuously for updates and changes. Your continued use of or access to the Services following the posting of any changes constitutes acceptance of those changes.

Online store terms

By agreeing to these Terms and Conditions, you represent that you are at least the legal age of majority in your state or province of residence, or that you are the legal age of majority in your state or province of residence and you have consented to allow any of your minors to use the Service.

You may not use our products for any illegal or unauthorized purpose. Nor may you, in the use of the Service, violate any laws, regulations and guidelines in any jurisdiction (including but not limited to copyright laws).You are prohibited from transmitting or integrating any worms or viruses or any code of a destructive or malicious nature.

A breach or violation of any of the Terms will result in an immediate termination of your Service and we may immediately take corrective action, including preventing you from using the Service, at any moment and without notice. If we have been affected or injured by your violation we may, in our sole discretion, seek to recover damages from you.

Accuracy, completeness and timeliness of information

We disclaim the responsibility for any of the information made available on the Site or the application for the Service turning out to be inaccurate or incomplete. The material available in connection with the Service is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material from the Service is at your own risk.This Site, the application or the Services itself may contain certain historical information. Historical information is not necessarily up-to-date and is provided for reference only. We reserve the right to modify the contents at any time, but we have no obligation to update any information on our Site, in the application or in our Services. You agree that it is your responsibility to monitor changes to our Services.

How the contract is formed between you and us

After placing an order, you will receive online notification from us acknowledging that we have received your order. All orders are subject to acceptance by us. The contract between us (Contract) will only be formed when you receive the Products and/or Services (as applicable). In the case of Products, the Contract will relate only to those Products which you receive. A contract for any other Products which may have been part of your order will be formed when you receive those other Products.

Modifications to the service and prices

Prices for our products and Services may be subject to revisions from time to time. Furthermore, we reserve the right, at any point in time an without notice, to update our price plan for Services offered including the usage of our application or any other future Service offered by us. In such case, you may chose not to continue the use of the Service(s) currently in use by you by not paying the new price for the Service(s) and you have no right to claim the right to usage of any of the Services for no or the same rate as applicable before the change took effect.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

The price of the Products, Services and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.Product and Service prices include VAT, where applicable. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products or Services in full before the change in VAT takes effect.Product and Service prices and delivery charges are liable to change at any time, but changes will not affect orders for Products and/or Services which you then take steps to fulfil/receive within a reasonable time of such order.

Accuracy of billing and account information

We reserve the right to decline any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole opinion, appear to be placed by dealers, resellers or distributors.

You agree to provide up-to-date, relevant, complete and accurate purchase and account information for all purchases made through our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, in order for us to complete your transactions and contact you when needed.For more detail, please review our Returns Policy.

Governing law

These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the British laws, notwithstanding any principles of conflicts of law.

Changes to Terms & Conditions

You can review the current version of the Terms and Conditions at any time at this page.We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our Services. It is your responsibility to check our Services periodically for changes. Your continued use of or access to our Services or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

Personal information

A corresponding Privacy Policy describes the ways in which information about individual persons who visit the Site and/or the application as well as use the Services may be collected, used, disclosed, transferred and stored by us. Except for information covered by the Privacy Policy, any communication or material you transmit via the Services, including any data, questions, comments, suggestions or the like is, and will be treated as, non-confidential and non-proprietary.

The proper management and security of app access is the responsibility of the user. It is important that you store the login information for your account properly and securely this way ensuring the adequate protection of personal information. If the user becomes aware any of violation of access reach out to us.If you send information or material to us or post information or materials via the Services, you are solely responsible to ensure that you are allowed to take such actions and that your actions will not infringe any other party’s rights. You acknowledge and accept that SRP Ltd. automatically and immediately upon receipt thereof is given an eternal, non-exclusive, royalty-free, transferrable and sub-licensable license to such information and materials, with full and free right of disposal, including but not limited to the right to make changes, including removal, and publications of the information and materials.  

All rights reserved for all content of the Site by Smart Respiratory Products Ltd – 9239984 – Imperial I-Hub Level 4, 84 Wood Lane, White City London, England, W12 0BZ. Hosting provider: A2 Hosting, Inc.